Power Selling Pros (PSP) is a Customer Service and Accountability Training Company based in South Jordan, Utah. Power Selling Pros (PSP) started out coaching Home Services sales and service company owners to optimize their marketing endeavors. Our marketing tools were great at getting the companies’ phones ringing, but there was no control over the way the new inbound phone calls were being handled.We found that call handling teams needed a set of principles and processes to be able to book those inbound calls. As a result, Brigham developed the Pattern For Excellence, a sequence of principles that guides a call handler through greeting, rapport development, reassurance, building confidence, booking the appointment and call closure.

Power Selling Pros has spent the past decade providing Home Services companies with tools for success. PSP has invested thousands of hours researching markets and following consumer trends. As time passes, we have found that the old saying, “The customer is always right!” seems to have fallen to the wayside.

Since the advent of the ‘Internet age,’ we’ve found that, little by little, customer service has become less important and meaningful in almost every industry. Instead of getting upset when the customer wasn’t treated right, we realized that we needed to become a customer service training and accountability company. As a result, we developed a powerful solution through Customer Service Representative (CSR) and Dispatcher (DSR) training and coaching. 

Consumer feedback toward local business, whether it is good, bad or indifferent, is now being shared, in real time, on popular search and social media platforms. This fact plays an important role in steering a consumer’s perception of your business. It is your call handling team that interacts with the people who write and post this real time feedback. With regular training, your call handling team will be able to deliver a powerfully positive service experience to consumers, and influence the way the public will view your company. Our training process is unique in that we work with each member of your team, one-on-one, to achieve the best outcome on every call they take.

Contact Power Selling Pros today! Email us [email] or call us at (801) 253-1004 to learn how we can help your service team to book more calls, WOW more customers and make more money!